PRIVACY POLICY
Last updated: 14 Jan 26
Pamper Retreats is committed to protecting the privacy and security of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.pamperretreats.com], book a service, or communicate with us.
By using our services, you agree to the terms of this policy.
1. Information We Collect
We may collect personal information that you voluntarily provide to us, including:
Full name
Contact information (email address, phone number)
Billing and address details
Booking information (dates, location, service type)
Special requests, preferences, or notes (e.g. for events or beauty services)
IP address and website usage data
2. How We Use Your Information
We use your information to:
Process bookings and provide our services
Communicate with you about your booking or inquiry
Send confirmations, updates, and promotional offers
Improve our website, offerings, and client experience
Comply with legal obligations or resolve disputes
3. Sharing Your Information
We do not sell your personal data. However, we may share your information with trusted third parties, including:
Our internal team and service partners (e.g. makeup artists, villa hosts, concierge staff)
Payment processors and booking systems
Legal, regulatory, or government authorities if required
All third parties are required to uphold strict confidentiality and data protection standards.
4. Cookies & Website Tracking
Our website may use cookies and analytics tools (such as Google Analytics) to improve user experience and track site performance. You may disable cookies through your browser settings, though this may affect certain functionalities.
5. Data Storage & Security
We implement appropriate technical and organisational security measures to protect your personal data against loss, misuse, or unauthorised access.
Your data may be stored on secure servers within the EU or in jurisdictions that comply with data protection standards.
6. Your Rights (GDPR Compliance)
If you are based in the UK or EU, you have the right to:
Access or correct your personal data
Request deletion of your data
Withdraw consent at any time
Object to certain processing activities
File a complaint with your data protection authority
To exercise your rights, please contact us at: catherine@pamperretreats.com
7. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law (e.g. for tax, accounting, or regulatory reasons).
8. Third-Party Links
Our website may contain links to other websites or social media platforms. We are not responsible for their privacy practices. Please review their policies before sharing your personal data.
9. Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new effective date. We encourage you to review this page periodically.
10. Contact Us
For questions or concerns regarding this Privacy Policy or how your data is handled, please contact us:
Pamper Retreats
Email: catherine@pamperretreats.com
Phone: +44 7393928354
Website: www.pamperretreats.com