Terms & Conditions

Last updated: 14 Jan 26

Welcome to Pamper Retreats. These Terms & Conditions (“Terms”) govern your use of our website, services, and bookings. By using our site or booking a service, you agree to these Terms.

1. About Us

Pamper Retreats offers luxury villa stays, mobile beauty services, wellness packages, and event planning in selected European destinations.

2. Bookings & Payments

• A deposit or full payment may be required to confirm your booking.

• Payment methods include bank transfer, credit/debit card, or secure payment link.

• Final balances are due by the date outlined in your invoice or agreement.

3. Cancellations & Refunds

• Cancellation terms vary depending on the service or villa provider.

• In most cases, deposits are non-refundable unless otherwise stated.

• Force majeure (e.g. natural disaster, pandemic restrictions) may be handled on a case-by-case basis.

4. Client Responsibilities

• Clients are responsible for the behavior of their guests during their stay.

• Any damage to villas or property may incur additional charges.

• You must provide accurate information and notify us of any allergies, medical needs, or special requirements in advance.

5. Our Responsibilities

• We strive to provide the highest standard of service, but cannot be held liable for third-party issues or circumstances beyond our control (e.g. weather disruptions, airline delays).

6. Privacy

We respect your privacy and handle personal data in line with our Privacy Policy. By using our services, you consent to the use of your data as outlined.

7. Intellectual Property

All content on our website, including images, text, and branding, is the property of Pamper Retreats and may not be copied or reused without permission.

8. Governing Law

These Terms are governed by the laws of United Kingdom. Any disputes will be handled in the appropriate jurisdiction.

9. Contact Us

If you have questions about these Terms, contact:

Pamper Retreats

Email: catherine@pamperretreats.com

Phone: +44 7393928354

Website: www.pamperretreats.com